Can I cancel my transaction?

Can I cancel my transaction?

If the confirmation email was accepted, we will not be able to reverse the funds. If, however, the confirmation email was not accepted, please hold for an agent and we will verify if the transaction can be reversed - please note that this is only for standard withdrawals

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      We can cancel the transaction and revert the funds to your wallet. Please check your wallet in 48 hours.

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      If your confirmation email has expired, simply log into your dashboard, go to your withdrawals, and click the action icon next to the transaction to resend the confirmation email.

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      If you are doing a standard payment, you will need to accept the confirmation email that was sent to you. The funds will transfer only after you have confirmed the transaction. If you do not have access to that email please send us your full name, ...

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      Thanks for your message, if your confirmation email wasn't sent or expired, you can resend it to yourself. Simply login to your BitCard account and navigate to the "withdrawal" section. Then click on the airplane icon under "actions" for the ...

    • Transfer taking more than 24 hours - bug

      Thank you so much for your patience, we apologize for the delay. Prime Trust usually takes a few days to transfer the funds due to the high volume of transactions at this time so you should hopefully see your funds in the next 24 hours.