"Can I check the amount and value of bitcoin in my wallet? "

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• "How do I check the dollar amount of my BitCard®? "

  The dollar value of your BitCard® may be embossed on your card or it may be printed on the card carrier. You can also check your US dollar balance by logging into our website.

• How long does it take to send bitcoin off the platform to other bitcoin wallets?

  Hello, Thank you for your inquiry, that's a great question. At the moment, all bitcoin are held in cold wallets. Once you manually tranfer the funds, it can take around 12- 24 hours to process but oftentimes it processes much quicker than that. We ...

• Why haven’t I received my bitcoin yet?

  Hello, Thank you for your inquiry, I am happy to help you with this. Your bitcoin will be in your wallet on the platform. If you are trying to transfer it to another platform, it can take around 72 hours to show up in the new platform. At the moment, ...

• What is the price of Bitcoin?

  The Bitcoin we sell is priced at the time we acquire bitcoin and your card is redeemed. Bitcoin prices published online vary depending on supply, demand, and origination costs.

• I entered the wrong walled ID, what do I do

  We can cancel the transaction and revert the funds to your wallet. Please check your wallet in 48 hours.