Can I use a PO Box or UPS store as my mailing address?
No, the Patriot Act prevents the creation of custodial accounts for individuals or businesses that cannot provide a proof of address that is a physical location. Unfortunately, there are no exceptions to this rule, as it is government regulation.
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It says my email address is already in use, what do I do?
Please provide your email address, phone number, and your full name and an agent will be with you shortly
Can I use fiat money to buy a BitCard®?
Yes, you can use US dollars via wire transfer for wholesale accounts. Retail purchases can be made by VISA, Master Card, and American Express for BitCard® from one of our Resellers.
Can I use my BitCard® anywhere in the world?
The website is available everywhere 24/7. Customers are able to redeem the BitCard® in up to 150+ countries. How can I become a reseller or distributor? Becoming a BitCard® reseller is easy. Just click on the Become a Partner button and fill in the ...
How long does the verification process take?
Verification usually takes between 30 seconds and three days. About 80% of our users are verified immediately through our automatic program, whereas about 20% need to be manually reviewed and that process typically takes a few days. The best way to ...
I'm having trouble taking the picture of the back side of my driver's license the box turns green but there's no camera buttons whatsoever and it just stays green it never gives me the option to go to the next step
Hello, Thank you for your message, the camera function will automatically take the photo once the ID is lined up and visibile. Just hold it over the bar code, wait until it turns green, and it will capture the image and send you to the next screen. ...