"How do i do the verification process? "
Hello,
That's a great question, I'm happy to clarify. Once you sign up and fill out your information you will receive a link to do your KYC (know your customer) profile which will include adding a photo of yoursself and uploading your ID for security purposes. Once all your information is added, our team will manually verify your account and you will receive a notification.
I hope this helps and if you have further questions please let us know.
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How long does the verification process take?
Verification usually takes between 30 seconds and three days. About 80% of our users are verified immediately through our automatic program, whereas about 20% need to be manually reviewed and that process typically takes a few days. The best way to ...
I am having trouble taking my selfie during the ID verification part of the process.
For best results, please follow some of these simple rules… 1) The closer the camera is to your face the better 2) Remove any hats and glasses (unless you are wearing glasses on your ID) 3) Make sure the picture on your ID is clear
If someone fails the verification 3 times
Thank you for your email, your account details have been escalated to our compliance team to manually verify. This process can take up to 2 business days, we appreciate your patience.
fake account - verification failed
Thank you for your email, unfortunately our compliance team was unable to verify your account based on the documents submitted to us so you will be unable to register. We apologize for the inconvenience.
Why do we take selfie photos, ID photos, social security number, and other personal information?
We collect the information that is required to open a trust account at Prime Trust, our custodial partner. Prime Trust is a licensed and regulated Trust company in Nevada. BitCard® does not store your personal information, which is passed directly to ...