I'd like to edit my email, how can I do that?
We are currently unable to edit the email but that feature will be added shortly
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My confirmation email expired
If your confirmation email has expired, simply log into your dashboard, go to your withdrawals, and click the action icon next to the transaction to resend the confirmation email.
Email confirmation: not sent or expired
Thanks for your message, if your confirmation email wasn't sent or expired, you can resend it to yourself. Simply login to your BitCard account and navigate to the "withdrawal" section. Then click on the airplane icon under "actions" for the ...
It says my email address is already in use, what do I do?
Please provide your email address, phone number, and your full name and an agent will be with you shortly
500 error in confirmation email
Hello, Thank you for your inquiry, I am happy to help you with this. The reason you are receiving this message is because your BTC address is incorrect. Please confirm the correct BTC address and we can manually update it on our end.
I paid out my card but don't see my funds!
If you are doing a standard payment, you will need to accept the confirmation email that was sent to you. The funds will transfer only after you have confirmed the transaction. If you do not have access to that email please send us your full name, ...