"I have exceeded the number of failed redemption attempts allowed for a specific gift card number. How can I fix this? "

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• "I have exceeded the number of failed login attempts allowed. I am locked out of my account. How can I fix this? "

  To protect our site against attacks, we limit the number of times you fail to log in to your account. If you go over our limit, you are automatically locked out of your account for 1 hour and we cannot unlock your account until that time period is ...

• The BitCard® was given to me as a gift and I don’t want bitcoin. Can I redeem the gift card for US dollars?

  If you purchase a gift card from one of our retailers, you must contact the retailer directly to learn about their return policy. Please contact retailer directly.

• My phone number won't go through during registration, what do I do?

  make sure to add the "+" symbol and your country code in front of your telephone number

• if user has multiple cards. how long he can wait before he can redeem another card after redeeming one card?

  During the redemption process you will be provided with a private bitcoin wallet. You can redeem your cards as often as you'd like. Once you redeem your cards, your bitcoin will be sent to this wallet and you will be able to access it anytime from ...

• I paid out my card but don't see my funds!

  If you are doing a standard payment, you will need to accept the confirmation email that was sent to you. The funds will transfer only after you have confirmed the transaction. If you do not have access to that email please send us your full name, ...