if account is not verified yet. and can't redeem the bitcards

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• Why haven’t I received my bitcoin yet?

  Hello, Thank you for your inquiry, I am happy to help you with this. Your bitcoin will be in your wallet on the platform. If you are trying to transfer it to another platform, it can take around 72 hours to show up in the new platform. At the moment, ...

• why can't I redeem my card?

  Hello, Thank you for your inquiry, I am happy to help you with this. I checked your account and your verification is still in progress. Once you get fully verified, you will be able to reedem your cards. We appreciate your patience and apologize for ...

• if user has multiple cards. how long he can wait before he can redeem another card after redeeming one card?

  During the redemption process you will be provided with a private bitcoin wallet. You can redeem your cards as often as you'd like. Once you redeem your cards, your bitcoin will be sent to this wallet and you will be able to access it anytime from ...

• The BitCard® was given to me as a gift and I don’t want bitcoin. Can I redeem the gift card for US dollars?

  If you purchase a gift card from one of our retailers, you must contact the retailer directly to learn about their return policy. Please contact retailer directly.

• fake account - verification failed

  Thank you for your email, unfortunately our compliance team was unable to verify your account based on the documents submitted to us so you will be unable to register. We apologize for the inconvenience.