It says my email address is already in use, what do I do?

• Related Articles

• Can I use a PO Box or UPS store as my mailing address?

  No, the Patriot Act prevents the creation of custodial accounts for individuals or businesses that cannot provide a proof of address that is a physical location. Unfortunately, there are no exceptions to this rule, as it is government regulation.

• My confirmation email expired

  If your confirmation email has expired, simply log into your dashboard, go to your withdrawals, and click the action icon next to the transaction to resend the confirmation email.

• 500 error in confirmation email

  Hello, Thank you for your inquiry, I am happy to help you with this. The reason you are receiving this message is because your BTC address is incorrect. Please confirm the correct BTC address and we can manually update it on our end.

• Can I use fiat money to buy a BitCard®?

  Yes, you can use US dollars via wire transfer for wholesale accounts. Retail purchases can be made by VISA, Master Card, and American Express for BitCard® from one of our Resellers.

• Email confirmation: not sent or expired

  Thanks for your message, if your confirmation email wasn't sent or expired, you can resend it to yourself. Simply login to your BitCard account and navigate to the "withdrawal" section. Then click on the airplane icon under "actions" for the ...