My confirmation email expired

My confirmation email expired

If your confirmation email has expired, simply log into your dashboard, go to your withdrawals, and click the action icon next to the transaction to resend the confirmation email.

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    • Email confirmation: not sent or expired

      Thanks for your message, if your confirmation email wasn't sent or expired, you can resend it to yourself. Simply login to your BitCard account and navigate to the "withdrawal" section. Then click on the airplane icon under "actions" for the ...

    • 500 error in confirmation email

      Hello, Thank you for your inquiry, I am happy to help you with this. The reason you are receiving this message is because your BTC address is incorrect. Please confirm the correct BTC address and we can manually update it on our end.

    • I'd like to edit my email, how can I do that?

      We are currently unable to edit the email but that feature will be added shortly

    • It says my email address is already in use, what do I do?

      Please provide your email address, phone number, and your full name and an agent will be with you shortly

    • Can I cancel my transaction?

      If the confirmation email was accepted, we will not be able to reverse the funds. If, however, the confirmation email was not accepted, please hold for an agent and we will verify if the transaction can be reversed - please note that this is only for ...