My phone number won't go through during registration, what do I do?
make sure to add the "+" symbol and your country code in front of your telephone number
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Why do we take selfie photos, ID photos, social security number, and other personal information?
We collect the information that is required to open a trust account at Prime Trust, our custodial partner. Prime Trust is a licensed and regulated Trust company in Nevada. BitCard® does not store your personal information, which is passed directly to ...
"I have exceeded the number of failed login attempts allowed. I am locked out of my account. How can I fix this? "
To protect our site against attacks, we limit the number of times you fail to log in to your account. If you go over our limit, you are automatically locked out of your account for 1 hour and we cannot unlock your account until that time period is ...
"I have exceeded the number of failed redemption attempts allowed for a specific gift card number. How can I fix this? "
To protect your gift cards / bitcoin and to protect our site against attacks, we limit the number of times a gift card can be entered with the wrong information. You will need to contact us at support@bitcards.com to have your card unlocked.
Why haven’t I received my bitcoin yet?
Hello, Thank you for your inquiry, I am happy to help you with this. Your bitcoin will be in your wallet on the platform. If you are trying to transfer it to another platform, it can take around 72 hours to show up in the new platform. At the moment, ...
It says my email address is already in use, what do I do?
Please provide your email address, phone number, and your full name and an agent will be with you shortly