why can't I redeem my card?

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• The BitCard® was given to me as a gift and I don’t want bitcoin. Can I redeem the gift card for US dollars?

  If you purchase a gift card from one of our retailers, you must contact the retailer directly to learn about their return policy. Please contact retailer directly.

• if user has multiple cards. how long he can wait before he can redeem another card after redeeming one card?

  During the redemption process you will be provided with a private bitcoin wallet. You can redeem your cards as often as you'd like. Once you redeem your cards, your bitcoin will be sent to this wallet and you will be able to access it anytime from ...

• When will my BitCard® expire?

  If you don’t redeem your BitCard® on our website, the card will never expire.

• "I have exceeded the number of failed redemption attempts allowed for a specific gift card number. How can I fix this? "

  To protect your gift cards / bitcoin and to protect our site against attacks, we limit the number of times a gift card can be entered with the wrong information. You will need to contact us at support@bitcards.com to have your card unlocked.

• if account is not verified yet. and can't redeem the bitcards

  Hello, Thank you for your inquiry, I am happy to help you with this. I checked your account and your verification is still in progress. Once you get fully verified, you will be able to reedem your cards. We appreciate your patience and apologize for ...